Returns & Exchanges

At DT Waller and Sons, we take pride in the quality of our premium meats and gourmet products. Due to the perishable nature of our goods, we offer a dedicated resolution process for any items that do not meet our high standards upon delivery.

Return Process

• 1.
  Inspection upon Arrival

  Please examine your order immediately upon delivery to ensure all perishable items are in perfect condition and the temperature is maintained.

• 2.
  Contact Our Butchers

  If you notice any issues with your order, contact us within 24 hours of receipt via phone or email with your order number and details.

• 3.
  Provide Photographic Evidence

  To help us maintain our quality standards, please provide clear photographs of the product and its packaging if you are reporting damage or quality concerns.

• 4.
  Resolution and Refund

  Once your claim is verified, we will arrange for a replacement to be sent or issue a full refund to your original payment method.